Category: Insurance tips Release Date: 2006-08-01
Some customers complained that the claim to the insurance company is difficult. In fact, the insurance claim is not difficult. To the customer result in a "claims" are many reasons for the difficulty, and generally have the following:
First, what has happened here is not covered by insurance, the insurers are not claims, but the customers, especially life insurance customers to a certain physical and mental pain suffered after the incident that occurred is not within the scope of protection can not be compensated emotional volatility is inevitable, you may blame the insurance companies.
Second, the insured, the insured person, the beneficiary does not distinguish. Some customers may not find out the relationship between the three, whether they are insured, the insured person or beneficiary, as long as the event of an accident on the claim to the insurance company.
Third, difficulties in investigation and evidence collection to some extent, hindered the fast insurance claims.
Fourth, the existence of a very small number of customers to deceive insurance companies situation. Some of our customers by creating false evidence, false accident to achieve the purpose of obtaining insurance.
5 from the insurance company's perspective, should raise the professional quality of personnel, insurance claims, and some business people may be affected by their level of knowledge, operational capacity constraints, it is inevitable in the settlement of claims arising in the course but unfortunately lose, lose excessive wrong lose situation.
For the above, the insurance company to eliminate the customer "claims difficult" mental state, improve the company's public image. First of all, the insurance company should be more publicity to its customers insurance claims knowledge, especially life insurance salesmen are more opportunities for direct contacts with clients, customers or introducing During the re-insurance, make timely and proper presentation of claims to be brought to bear. Customers should also choose insurance when you learn more about some of the provisions of the relevant matters, to master the necessary knowledge claims. Was followed by more training of insurance claims, improve operational capabilities, and learn a bit about the existing medical, legal work experience, have experience in the insurance practice of talents. (
