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Data:2009-12-12 2:34
Insurance Weekly: Hello! In 1997 I bought a life insurance company insurance city, was named in a week, where an agent to buy. However, in 2003 the agent called to tell us that the work due to personal reasons, he has left the insurance company, and my policy will be transferred to a new salesman to do follow-up services, if any future insurance issues, to When looking for a new direct service personnel on it.
After over three months, a policy claimed to be the follow-up service, I called to tell me that they have to come to visit to carry out related services interface work, but I waited for a long time and never again received her phone, not to mention to serve the problem. Now approaching the end of the year and I love all of the insurance company bought a lot of insurance, but has still not give us a satisfactory answer, I do not know that this situation will not affect my insurance? Thanks!
Readers: Ms. Wang
Ms. Wang:
Hello!
First, you can clearly tell you the departure salesman of insurance you purchased the product and will not bring any impact.
The insurance contract is signed between you and the insurance company, that is, to fulfill the contract of insurance the responsibility of the insurance companies responsible. Salesman is just between you and the insurance company as a bridge is responsible for a number of preservation and other services.
Of course, the salesman will give you the departure of the insurance contract to bring a lot of unnecessary details of the trouble, such as the number of address changes, the insured changes, payment period of change and so on.
Was originally a clerk instead of your handle, and now may require that you apply in person.
However, under normal circumstances, a salesman, once after the policy, insurance companies will be classified as orphans, the policy of these policies will be relevant and timely follow-up appoint staff to serve you. Such a situation as you, you can call the insurance company's customer service hotline, your request and allowed to delegate, depending on your specific situation related to a salesman at your service. Will normally be given within 7 working days to resolve!